Sleep Natural™ Warranty
All Sleep Natural Motion Bases are covered by a 3-year full warranty covering parts and labor only. Transportation and shipping are covered up to 25 miles from the store of original purchase. Outside of 25 miles a mileage fee or shipping fee will be charged. Warranties are only valid for Sleep Natural Motion bases purchased from a registered dealer. Floor models, discontinued bases, “as-is” sales, and going out of business sales will limit or void the Sleep Natural Motion warranty. Floor models and discontinued bases have a 1-year full warranty from the date of manufacture. “As-is” sales and going out of business sales void all Sleep Natural Motion warranties, including extended warranty programs offered through Sleep Natural.
Sleep Natural™ strongly suggest getting a Sleep Natural™ mattress protector with any Sleep Natural™ mattress purchase. It will protect your mattress and keep it in a sanitary condition which is extremely important with all mattress warranties. Also, Sleep Natural™ is not responsible for any old or non-Sleep Natural™ mattress protectors. If your mattress is stained or soiled while using any other protector or no protector, it will completely void your Sleep Natural™ Warranty.
This limited warranty covers the following items during normal wear:
- Deterioration causing the mattress to have a visible indentation greater than 1.5” that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear required that purchaser’s mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.
- A proper bed frame must provide sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for a queen, king and cal king and four leg support for twin and full mattresses. For the queen, king, and cal king slatted style bed frames, it is incumbent upon purchaser to ensure that the frame utilized ours ample structural support for the mattress and foundation given that particular slatted style frame. Failure to have a proper bed frame may invalidate the limited warranty. The use of a bed frame is necessary for the life and protection of your sleep system. Neither mattresses, individually, nor sleep systems (mattress and foundation combination) is intended to sit/lay on a waterbed frame or platform of untreated wood or untreated wood covered with fabric.
- Please Note: Sleep Natural™ highly recommends a 3-bed beam support system (available from Sleep Natural™ or Retailer at an additional cost) or a support system of similar quality that is designed specifically to give slatted style bed frames for a queen, king, and cal king mattresses additional structural support
- Any physical flaw in the mattress that causes the Sleep Natural™ material to split or crack, despite normal usage and proper handling.
This limited warranty does not cover:
- A normal increase in softness of the Sleep Natural™ pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
- Comfort preference or quilting shift.
- Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, or liquid damage or stains.
- If the mattress is not “In Like New Conditions”.
- Damage associated with an improper bed frame, foundation, or adjustable base. See above description and illustrations for a proper bed frame.
- Replacement of the accompanying piece in the Sleep Natural™ sleep system where only one piece is defective, unless that accompanying piece is also defective.
- Floor models or “demos” sold at a discount.
- Product sold by unauthorized resellers who are not authorized, retailers.
GEL Collection or Sandman Models = 10 Year Non-Prorated Warranty – Full Coverage
During the first ten (10) years of this full warranty, Sleep Natural™ will not charge purchaser to repair or replace purchaser’s mattress if it is deemed defective, but any transportation costs associated with repairs or replacements are the purchaser’s responsibility. No new warranty is provided with a replacement mattress. The warranty for the replacement mattress runs from the date of original purchase of the replaced mattress, if a purchaser elects to upgrade to a more expensive product, they may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded pieces only.
Starlight, Sunrise, Platinum or Hybrid Collections = 15 Year Non-Prorated- Full Coverage
During the first fifteen (15) years of this full warranty, Sleep Natural™ will not charge purchaser to repair or replace purchaser’s mattress if it is deemed defective, but any transportation costs associated with repairs or replacements are the purchaser’s responsibility. During the last ten (10) years of this full warranty, Sleep Natural™ will charge purchaser to repair or replace purchaser’s mattress if it is deemed defective based on the amount of time the purchaser has owned the mattress, and any transportation costs associated with repairs or replacements are the purchaser’s responsibility. No new warranty is provided with a replacement mattress. The warranty for the replacement mattress runs from the date of original purchase of the replaced mattress, if a purchaser elects to upgrade to a more expensive product, they may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded pieces only.
Nightengale or Dreamweaver Collection = 20 Year Non-Prorated Warranty – Full Coverage
During the first twenty (20) years of this full warranty, Sleep Natural™ will not charge purchaser to repair or replace purchaser’s mattress if it is deemed defective, but any transportation costs associated with repairs or replacements are the purchaser’s responsibility. No new warranty is provided with a replacement mattress. The warranty for the replacement mattress runs from the date of original purchase of the replaced mattress, if a purchaser elects to upgrade to a more expensive product, they may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded pieces only.
Please see store for full details.
Last updated: 5/10/2017
