Tiffany at the Madisonville store handled a big order for our office like a pro. She went the extra mile to be sure we were well taken care of. I’m very thankful for her help. The delivery guys did a fantastic job, too.Great experience from start to finish.
I just bought a king size beautyrest from Brian. He was professional and courtesy. He was able to answer all of my questions concerning the construction of the mattress. I was able to take as long as I needed to lie down on the beds to see which one conform best to my body. I would highly recommend this store.
Great customer service, they work well with you to make sure the customer always leaves happy. My parents have been getting their mattresses from them for several years and love the customer service.
Kevin was excellent helping me get what I needed,the best price and having it being delivered to my home quickly!I highly recommend coming to see him for the best deals!Thank you very much!
Our salesman, Kevin, was friendly and helpful. He was great to work with and gave us a good deal. Highly recommend seeing him at the location next to 5 guys. I would go back again!
We didn't even know what we wanted... we just knew we needed a new mattress - stat. Candace took the time to learn about our needs, wants, and lifestyle and helped us understand the pros and cons so we could make an informed decision. Super happy with our experience and extra grateful to Candace!!
Our experience purchasing a mattress was so easy and wonderful. Team Road Runner was amazing. We got to watch them on the computer traveling to our house with our mattress. They were very friendly and courteous. We like the giving of our old mattress to the poor.We will recommend Mark Mattress and will be purchasing from them again. Larry & Dianne
We have been so pleased with the mattress we purchased from Mark's. My husband had fairly severe shoulder, back, and hip pain. Thanks to Brian's keen attentiveness and expert knowledge we have been sleeping well for over a month now. My husband is feeling so much better.We even had a slight issue with our mattress and Brian took care of it straight away.5/5 stars, we are so glad we didn't go to a major mattress store. Mark's is the way to go!
Our entire experience with this company was great! We love the quality of the mattress, the price of the mattress, and the free essential oils shoulder cut out pillow. The delivery men were on time, friendly, and knowledgeable. Would highly recommend doing business with them!
Tim was super helpful and friendly! Just like he was last time. Too bad both of the financing options they offer would not let me purchase a mattress from them even though I was approved on both lenders. Would’ve went somewhere else had I known I was just gonna pay for it out of pocket. Pretty disappointing
Worked with Candace! She was amazing. Helped get us exactly what we wanted and a quick turnaround time! Will come back and recommend to all my family and friends!
Thank you Brian for making it so easy to purchase a mattress set. You were patient and so informative. Your Customer Service skills are awesome. I will recommend everyone I know to visit you for their mattress purchases.
I can never say enough good things about Mark’s Mattress. Kevin was very helpful at helping us find what we wanted. Every time we need a mattress we come here. The mattresses are quality, the staff is always helpful. Mark himself is always actively working to help other people in the community too. His business is something we proudly buy from.
Kevin took the time to explain everything to me about how the financing works. I never felt pressured. And he let me make a decision based on what I wanted to spend. Plus free delivery! I highly recommend this store.
We went to 4 different stores and everyone would not leave us alone to see what we wanted. We came in just to asked questions and Candace was amazing she was polite and gave us space answering all questions and they have great prices thank you so much
Today had to have been one of the best days of my life. I got to try out multiple beds and then, on top of that, I got a power base and a really comfy bed for an amazing deal.
Timothy Akers was super knowledgeable and helpful. Great place and great prices. We will keep coming back and highly recommend them for all your mattress and bedding needs.
Mike Cimino was super helpful! He was informative and kind without being pushy or overbearing. I was extremely satisfied with the service we received. We will be coming back in the future for more purchases!
There isn’t a better store to deal with! Marks Mattress Outlet is the best, Cody was great he helped me find the right mattress showed me the benefit of using an adjustable base with my new mattress which helps me breathe better, helps my lower back pain, helps my constant swelling in my legs. He was very understanding listened to my needs and then helped me find what I NEEDED! After all that he gave me a discount on the mattress and base combo, added in two pillows a mattress protector and a FREE set of sheets. You can’t beat what CODY IS DOING FOR PEOPLE, I suggest all my friends go see him.
Awesome experience. Honest guy and really helped me out by holding the mattress until I can come pick it up. Even gave me some tape that I needed haha. I was in and out in 10 minutes after never calling or hearing of this place. This is 100% the best place to buy mattresses in Nashville. Thank you!!
This was the second time I’ve purchased an adjustable bed. The salesman was very kind and helpful and worked within our budget. Very very happy with my purchase! Highly recommend Marks!
Loved the deals, loved my mattress and loved the nice customer service. Tiffany had 3 customers and she took the time to answer everyone’s questions and was super nice.
We had such a nice experience here today! Madison helped us find the right mattress & was very honest in her approach so we could save the most & choose the best mattress. Such great service here w outstanding prices, much better prices to value versus local competitors.
Wonderful bed at a good price. My back went from broken to fealing well within a week. The sales rep Timothy was such a nice and helpful guy. He got me the exact bed I needed for the right price. Will be going back for all matress needs down the road.
Its hot out!!..so are the sales at Marks mattresses! Stop in and check out our exclusive Glacier Dual Cool, Chill and Cool Touch mattresses designed to keep you cool on these hot summer nights.
Mark was super helpful. He had exactly what we needed in stock. We were in and out in about 20 minutes. He even helped us load it in our car and tie it down. Highly recommended.
Candance and Jim provided an excellent experience in a timely manner. They were courteous, listened and provided a mattress that far exceeded our expectations. They really took great care of us. THANKS!!!
Mike was a very intelligent kind and courteous host very helpful experienced in retal with excellent customer service skills which secured our business. Thanks for the service
Preston is the man and always has the best interest of the customer in mind! Great salesman! I refer everyone to Mark's. Highest quality beds on the market for the lowest prices!
Kevin was very helpful with what I wanted and made the experience painless. Was very friendly and helpful in loading my purchase since I was by myself. Store was clean and merchandise well set up
Great place to buy a mattress and boxspring. I know what I want. They show me what it is and I'm out of there! Love it! Also they really went out of the way to get a mattress from another store when covid and riots and a fire had their supply chain all messed up. Awesome business!
J.J. was great!! Talked with us about our needs and walked us thru each mattress. Was very helpful. Mattress arrived when he said (just days later) and he even helped load it when we picked up.Recommend. Will come back.
Love!! our new mattress Thank you, Brian for helping us.we was looking for something supportive and comfortable and we found it. Brian helped by listening to our needs. His knowledge for knowing the product made the decision easier. We highly recommend if you looking for a affordable mattress with quality this is the place to check out.
Pat and Sam were definitely worth the trip in to Mark's! We found exactly what we were looking for in 10 minutes! I highly recommend this store and Pat and Sam were great to work with!!!
Candace was great at working with us on our search for a new King and 2- Full mattresses. She offered up some attractive options and gave us a bit of "mattress education" since my wife and I are clearly not mattress experts. While we couldn't move forward on the King Mattress due to timing and things moving quickly, but Candace was upfront that what they have moves fast. We were able to secure 2 Full Mattresses for the kids, a mattress protector and some lovely pillows.Candace also kept our kids busy while we were talking, which any parent knows is not easy to do 🙂 Thanks Candace and Mark's Mattress Outlet!!
Great customer service and products. Sales staff was very knowledgeable and helpful while looking at options. Would highly recommend to anyone looking for a new mattress.
Pat did an awesome job in finding me the perfect mattress!! He was very knowledgeable about his product and I received excellent customer service!! I will definitely shop here in the future if I ever need to make another mattress purchase!!🙂
We came here for the first time and left with a super comfortable mattress for a great price! Gary was very friendly, nice, and helpful. We’ll definitely be back next time we’re in the market for a mattress!
Dave took the time to explain all the different mattresses and didn’t make us feel rushed even though we came close to closing time.Delivery was on time and excellent.
Great, friendly and knowledgeable experience. I will definitely direct those I know to Mark’s Mattress outlet for their mattress needs! And thanks Jerry for all your help!!!
Very helpful and understanding staff. Told them what I needed and wanted to spend. Made my decision and purchase simple. Took mattress and box spring home that day.
Best Prices around town. Awesome service. Staff is amazing. Won’t find better mattresses or adjustable bases or quality any where else. Thanks guys!!!!!
Legendary Jerry was a phenomenal person to work with. Very detailed explanations that were both understandable and benefitting towards me in the end. Highly recommend. Thanks again, Jerry!- Emilio T.
Probably the best place to get a bed in owensboro if you’re looking to buy and be done. No bs sales pitch no up selling on unneeded accessories. Delivery was on time and professional. Great experience.
They let us take our time and lay on all the mattresses, told us the pricing differences, and we ended up with a really comfortable bed delivered right into our bedroom the next day. Could not be happier.
I worked with Kevin at the Evansville store. He was very knowledgeable and had a great sense of humor. He took the time to explain the different types of mattresses and different bases. I ended up purchasing the King Glacier Elite Hybrid with the TXL motion base. I’ve had the mew bed for 3 weeks now. It is a fantastic bed if you have back or knee problems. It is a very deep mattress so you will need to purchase extra deep sheets. If you use normal sheets with the motion base they will pull off the corners when you move in your sleep. I used their full service white glove delivery. Delivery guys were great and efficient! I definitely recommend working with Mark’s Mattress and definitely working with Kevin.
Purchased from the Murfreesboro location today. The customer service was a 5 out of 5! Brian Seifert did a great job helping us pinpoint exactly what we needed and I would highly recommend this location to anyone looking for a new mattress... great prices, knowledgeable staff, and comfortable shopping atmosphere!
Kevin assisted me well in helping me find the right pillow. He took me right to what I was looking for, and showed me the options within that brand. I am very pleased with my purchase and appreciated his knowledge, professionalism and customer service.
We had so much to do moving from Canada to Nashville. Jerry was super helpful and knowledgeable. The whole process was easy peasy and stress free and got a quality product for a great price!
Great service. I needed a bed frame. I was running late, but they were willing to stay open past closing time on a Sunday afternoon so I could finalize my purchase.
Really informative and laid back salesperson. Didn’t pressure me, and gave me all of my options. I was able to get a queen sized mattress at HALF the cost of most mattress stores. Definitely recommend.
Excellent place to go if you’re looking for a high quality mattress for lower prices. Sales team is really nice and are very helpful and knowledgeable about their products. Highly recommend!
Best experience purchasing a mattress. Niqui was wonderful. We were looking for a box springs and mattress for our grandchildren and after describing what we needed she gave is great points to consider. She was extremely knowledgable and helpful in the process. I will highly recommend to my family and friends. Thank you, Niqui!
The associates at Mark’s were very helpful. They asked to determine my needs, then showed me their options.Will definitely return when I need a mattress.
Brian was excellent to work with. Very knowledgeable and patient, making sure we received the mattress that was perfect for us! Highly recommend A+++++
JJ did a great presentation helped us find the mattress we think will work for us, he was very knowledgeable and low pressure it was overall a very good experience.
We just bought our kids full size beds. JJ helped us choose what would be best for them. I chose Mark’s mattress outlet because we bought a king size bed 5 years ago and it is still holding strong and lasts. Thanks JJ for your help!
Preston was my sales associate. He did great when purchasing my mattress. The other associate that was there when I picked it up, was not great. He seemed like I was bothering him & didn’t have time for me.
Good experience with Tim Akers at Mark's Mattress in Vincennes in. Tim was knowledgeable and and gave me fair price. Overall excellent experience will shop there again.
Staff was patient with us and answered our questions. Best prices we could find locally. Plus they had our selection in stock and ready for delivery. No long waiting period.
We visited Mark's mattress recently to purchase a queen mattress and box springs. The young man was extremely polite and helpful showing us their selections and making recommendations. They packaged both in heavy plastic bags for transport and helped us load them. Great prices and a good opportunity to buy local.
If you are looking for quality, affordable prices and great customer service, this is the only place to buy a mattress. Candace is wonderful, super helpful and so friendly. She made buying a mattress fun and we all know it's really not. It's a super clean environment and so neat and tidy. Got what I needed today and will definitely be back to do some more mattress shopping. Thanks for the good shopping experience and all you're help. ☺
Bought a mattress and adjustable base in 2017. The base motor broke and the head wouldn’t lift anymore. It was outside the warranty and they couldn’t find a replacement part so they offered to sell us a new in box base for $350 AND delivered it the next day. So happy to have my “old lady” base back!!!
Very courteous salesman, extremely knowledgeable . Setup staff friendly and took care of change out of mattresses quickly and efficiently. I recommend anyone needs anything for their sleep needs Mark'sRoger Newman
We loved our experience here! Candace was amazing- she was flooded with customers while we were there and took care of everyone amazingly! Highly recommend.
Candace thank you for bring so helpful and knowledgeable while helping us find mattresses for the grandkids! Also thank you for being so patient with us! You are so kind!
Mitchell was incredible at helping us find a mattress in our budget and one we could take home today. I went on my hour lunch break and we were in and out in 30 minutes!
Great service. Very helpful, and had patience with my son. He as Asperger's and CADD which the sale person was very understanding and treated him like his opinion mattered too!
I do not remember the sales clerks name tall, dark hair and only been working there a short period of time. He was polite, helpful, told us to try them out very nice. We found the perfect mattress for our college student. He thought the mattress was sick .. lol.!! Will b perfect than.
Went in looking for a matress and Candace and Rocky were both so helpful with the whole process and so patient with me and helped me pick the perfect dream matress. I love this place. Recommend it for anyone in need of a new bed or bedding. Great people great prices...
Niqui was a dream to work with! I wanted to be in and out and that was my experience. I now have the most comfortable mattress I have ever owned. It was amazing. Niqui was able to help me find my perfect mattress in less than 15 minutes. She knows her mattresses! I will be buying all my mattresses from her from now on.
Trezher was great helping my mother with all her concerns about the different types of mattresses. Her patience was very much needed and helped ease moms mind about the purchase. Prices were really good as well! Thank you!
Everyone was very helpful. They suggested a better option for our needs. Delivery was right on time and the delivery people were great. Highly recommend.
I bought my queen mattress from Jerry can't remember his last name but he was so informative about the mattress and the pillows and I even got the adjustable base. The third mattress place had been to and he was the most knowledgeable salesman of mattresses have ever met I even learned a lot from him Go together Mark's mattress Make sure you ask for Jerry
Went into Aaron's next door to find a bed. No options and what was available was way over priced. I noticed Marks Mattress next door as we were leaving. Decided to walk in and we left with a new King bed for under 1400 dollars. Jerry was soooo awesome. Answered all our questions and helped us through the fast process. We look forward to getting our new bed.
Candace was so helpful and knowledgeable on the mattresses! I actually had no intention on even purchasing today, she made me an offer in an amazing memory foam that I couldn’t refuse!! Thank you!
Came in looking for for a mattress in stock for my.The lady working was so nice and helped him find the one he needed. He is a veteran and she even thanked him for his service. Thank you Candace for your help. We are thrilled with our purchase. Highly recommend.
Went into Mark’s Mattress expecting to leave with one same day and Candace made that possible. Such great customer service, couldn’t ask for a better sales rep. Would definitely recommend to everyone over the more popular mattress store!
Mark’s has a variety of mattresses and the woman Candace who helped us was extremely friendly and very helpful. She knew everything about every mattress and was able to help us find exactly what we needed. She also considered our budget to help us find the right one. Highly recommend!
I want to give a big "shout out" to Cody. He asked questions on what I was looking for and the price range I needed. I told him I hadn't slept in weeks. Thank you Cody.
Ron was super knowledgable and asked questions we now understand are so important when choosing a mattress. He helped us find the perfect mattress for a great price. Will never shop anywhere else!
Ron helped us find exactly what we needed for a good's night sleep. We love our adjustable base and king nightingale mattress. Would highly recommend going to Mark's Mattress on Nolensville Pike.
Could not be happier with our experience! Ron East was extremely knowledgeable and helpful in our choosing the right mattress for us! We highly recommend Ron & the store to our friends!
We were investigating a lot about mattress and bed, because of my lower back pain. I was thinking Amazon order would be easier way to purchase. But when I read 1 star review about any mattress it made me worry so much.So I decided to buy after experiencing it. I checked the review score on Google, and I found this place.I found Simmons mattress, with $599!!! OMG!! Candace suggested me platforms to get 5 year warranty, also gave me secret discount for pillows!I didn’t want to pay for delivery so she taught us to tight it on top of my car. It was amazing experience for us.
Neat, clean place. Calmy test the mattresses. Very surprised by the good quality, and cheap price. Candace kindly helped me much to find the best solution.
Bought a Sleep Natural Vintage Stout mattress from Tiffany. The whole experience was very easy. Mattress has been great since day one. Delivery was professional. Would definitely recommend Tiffany and Mark's Maatres Outlet.
Jim was awesome!! Answered our questions, considered our budget, educated us, and was never pushy. We went to check out other options at another store. Came back not only for the perfect mattress for us but also because we trusted Jim.
The gentleman who worked with us was very helpful and knowledgeable about the products. He was not afraid to ask for help from his manager to make sure the transaction went smoothly for us.
Jim McCain made everything super squick and easy. Such a painless expierence. We walked in and I told him what I was looking for and we ended up with a mattress maybe 10 minutes upon walking in. I would highly recommend!
I’d recommend Marks Mattress Outlet to anyone in the market for a great mattress at affordable prices. I shopped around at a few other places but after i came across Marks I saw right away the prices were less and the products were great too. I came in well under budget and my sales guy Ron, was very helpful. No pressure at all. I’d return without hesitation
jerry was great. super knowledgeable and patient with great recommendations based on my criteria. also, the store had a better selection imo than some other “name brand” stores. i’m thankful my sister stumbled upon this location. thanks again jerry!
Great selection and awesome service! Eric helped me find exactly what I was looking for based on my comfort needs.Knowledgeable about products, efficient when it came to price comparison and a quick and cost effective delivery time.
I went into the store today and the sales associate Jimmy was amazing very patient and friendly, and did his best to try to get us a mattress that we could afford. We had some good options and found something that we loved.
I walked in and told Jimmy my budget and where I stand with the prices, and he gave me a really good deal. Definitely would recommend this man to anybody.
Went and got the wrong size but it’s ok definitely will go back had to take a month to test it out but it’s comfortable and with this bed I have got to sleep on my back and that is something hard to do because it’s messed up but it feels like I’m sleeping on a cloud and Tiffany was so nice helps answer any questions you have and is with you every step of the way
Purchased a mattress & adjustable bed frame today from Mark's. Had checked some other stores sales people weren't helpful at all. Very glad l came here.Courtney was very patient, courteous and helpful. Would definitely recommend this location.
We had a great experience with Jeremy. He is knowledgeable, professional, and not at all pushy. He respects your budget and your timeline. Thank you, Jeremy!
We had the best and easiest experience with Michael at the Newburgh location! He was a blast to work with and super accommodating while we shopped and checked out! We are so thankful for his kindness and great attitude!!
we were helped by jeremy! he was so nice and really understands the costumers! he listened and helped us find the perfect mattress for us! i would definitely recommend coming to this location to find your mattress 🙂
Omg we had an AWESOME experience with Jeremy!!! We went in to purchase a queen mattress and came out with that, mattress protector and sheets! The best part.....the price was still under our budget!!! Jeremy will get you RIGHT so go visit him!!!
Excellent mattress and even better service. Jerry was hands down the best customer service experience I've ever had. I would definitely recommend that location.
Best place hands down. Awesome prices. J.J. was great. Answered any questions we had. Such a painless experience. Thanks Marks Mattress Outlet!!! We will be telling our friends about this place
Going to College? Moving? Redecorating your home? Here at Marks Mattress Newburgh we have several Twin, Full, Queen, Kings that are available to take home today! Come in and ask for Michael to help you find your perfect mattress.
Alex was AWESOME to work with. He gave us a good deal on a new mattress......I would recommend this place to anyone. It was our 2nd mattress we have bought here
I called early in the morning to see if they were open yet. They were not. Mike from sales called me back as soon as he got into the store. When we got there he got us to the product and we were in out and loaded up in minutes. He was great!
All sizes in stock and ready to go with a no pressure atmosphere. Knowledgable staff and affordable prices. 10/10 would recommend for anyone's mattress needs or questions.
We just moved from Philadelphia and we're only in the store for 20 minutes and with the help of Jerry we left with mattresses and covers for the whole family.
Michale Smith is a kind and knowledgeable salesman. He was very patient with me and very helpful. My experience at Mark's was one of the best I have ever had. Thank you Michael for the wonderful experiamce
Went there to get a queen foundation. Gary was very knowledgeable and helpfull. Left with a metal elevated foundation, matress protector, and a nice pillow. Highly recommend!
We love Mark’s. Every time we come in we find exactly what we want. The sales staff- Richard and Gary always go above and beyond. Quality products and great fireworks in the summer too!!!
Gary was very kind and patient! Willing to take more mattresses down until we found one we liked. They have different options & offering pretty awesome deals in store right now, so stop by and check them out!! 🙂
Great customer service. Knowledgeable about all their products. We showed up a little before close and Gary took the time to answer all our questions and help make sure we got the right mattress for our needs. Will definitely be back when it's time for another mattress.
We had a wonderful experience with Gary tonight. He was very helpful and knowledgeable. He answered all our questions and helped us find exactly what we wanted at a price that saved us a lot of money than the other mattress stores we looked at. Definitely recommend. I would not go anywhere else.
Mark was amazing! Patient, knowledgeable and extremely accommodating. Purchased our mattress the day we came in and had it delivered. Thank you so much Mark!
Mark F. was great to work with! We were trying to find a mattress for our guest bedroom and received excellent service and a super comfortable mattress (grandparent approved!) at a great price. Service was quick, efficient and informative. Thanks so much for providing such great service and a comfortable place for our guest to sleep to ensure they come back to visit!
Gary was extremely helpful and polite! We are new to the area and were in need of a mattress ASAP. He helped us find exactly what we were looking for, at a great and affordable price. Definitely would recommend
Richard was very knowledgeable and patient in helping us pick out a new mattress set. He took the answers to our questions and walked us through trying a variety of mattresses. We picked according to what we thought we wanted; however, after sleeping on the mattress for 2 nights, it started giving my husband backaches. Perhaps it would be awesome if mattress places would allow a 3-7 day trial to ensure it's the perfect mattress for you. Overall we are satisfied with the service, but the mattress will take some getting used to. Oh, we also had a factory issue with the bed frame that Richard was quick to fix. Thanks Richard!
Me and my wife are very pleased with Mark”s Mattress outlet. We shopped around locally for a week and looked at over 5 stores. When we met David at Mark”s he saved us time by finding out our needs and pinpointing a couple different options. He was very knowledgeable about his industry and also helped us pick out some therapeutic pillows. We are very pleased with the price, quality, and kindness of the staff at Marks. Thank you for allowing us to sleep in comfort and peace.
The sales woman on staff was very helpful in selecting the perfect mattress for our growing little boy! She even helped my husband load it up and tie it down.
Great experience at Mark's Mattress Outlet!! David K helped me pick out a mattress and frame for my apartment that fit my needs and budget. Highly recommend them for dedicated service and attention to detail!
Had a great experience in selecting my new foam mattress at Marks Mattress at Willow Lake Shopping Center(86th & Township Line Road.)Go in and see David, a great low pressure salesman with a lot of bedding knowledge!Frank
Needed a new mattress in a hurry. Dropped in to Mark’s, where Monique was informative, polite and helpful in making a decision and completing my purchase in a timely manner.Thank you!
I just went in to browse, but was treated great! The saleswoman, Rachel, was extremely knowledgeable and explained things to me that I didn't even know about picking out mattresses. Rachel was very helpful, courteous, and personable! I will definitely be returning for all of my bed and mattress purchases!
My wife and I bought a King size bed today from Rachel at the North Park location. She was very friendly and helpful. We feel like we got a great deal. We look forward to sleeping on our new Serta. After looking at several different stores we returned to buy our second mattress from Marks Mattress Outlet.Thanks Rachel!
This store gave us an amazing deal on an adjustable frame and king size memory foam combo. Rachel who helped us was amazing and answered all of our questions. Definitely will reccomend!!
Stopped by today to purchase a mattress with Sean! Totally recommend the location the atmosphere was very relax. Sean was very knowledgeable with the my mattress questions and found a bed that was able to fit my budget!
Houston has been absolutely so helpful to us and Matthew from the nolensville road store was very helpful as well he sent us over here for the queen size mattress
Walked in and Arthur greeted us very kindly. He described every mattress to us and told us what makes them better than others. I will def pass along his info to this establishment.
Recently moved and needed a king mattress. I came in and fell in love! Arthur helped us get the best deal and walked us through the entire process and threw in a deal on pillows as well! It was a quick and easy process. Thank you so much!!!
They are awesome!!! Staff was well Knowledged on the product! They are not looking to make a quick sale, was more interested in my needs! Honest folks, helpful and I Have a New Bed!!!
We came looking for a queen mattress. After describing how we both sleep and what we like, Robert showed us multiple options for our budget. He explained how the mattresses were different and helped us make an informed decision. He definitely made the process quick, easy and painless! Thanks! Looking forward to sleeping in our new mattress!
I liked Arthur. I liked that he compared me to his (also a veteran) Mom, (and not his grama! Lol). He thanked me for my service (which I explained is kind of a recent phenomenon: In the “olden days” we were not thanked, usually ignored, and sometimes even excluded from restaurants and establishments (nearly spit on) (now we got good old Golden Corral and others feeding us on Veterans Day. Sorry. I digress: Old people stories!)
We went to Mark's Mattress because we were interested in checking out their line of Sleep Natural mattresses. We're so glad we went to this particular location and spoke with Daniel, because his level of service was outstanding. We were so impressed with him. He was in no way the typical salesman. Not at all pushy, and very honest. I know he was honest, because I'm the type who researches before I buy, and I often find that salespeople underestimate the customer and try to mislead (which results in my walking out and never coming back). Not Daniel. He's knowledgeable and interested and very helpful. He did not attempt to push us toward a more expensive model (which would have made us take our business elsewhere), but instead helped us find the one that was the best fit for us. We returned to the store twice more, asking questions and trying out the mattress we liked. Ultimately we purchased one of the Sleep Natural mattresses over a month ago, and so far we absolutely love it. It's fantastically comfortable, and we're sleeping like babies. They have a reasonable exchange policy, but I don't expect we'll need it because Daniel helped us choose the right mattress for us.
I purchased a Liberty full size mattress about 2.5 weeks ago. Daniel was my salesperson. He did a great job of explaining the different types. I mentioned I had back problems and he showed me certain ones to try in my price range for my problems. He was not pushy and left me alone to try out several beds but yet was within quick distance for questions. I was liking one and he mentioned that it might not be best for my back and gave the reasons, and he was right. I made my purchase and it was delivered in two days. After 4 nights I noticed a break down and called. Daniel was not in the office but I spoke with the District managaer who happened tobe there. He had me text him photos. He called me back within 10 minutes of sending the photos and he said it looked like I had a factory defect. They brought me a replacement within 3 days. They did carefully look over the mattress to be it wasn't damage from miss use of the bed, etc. The delivery guy agreed it was a factory defect. I've slept on the new bed for 8 nights and the bed is great! I do not wake up with pain or stiffness. Happy with the experience and would/will purchase from them again.
My experience was so amazing! Daniel was such a great help in EVERY way. He was very honest and extremely kind. We purchased a mattress frame and are absolutely in love with our purchase! I highly suggest this warm and welcoming environment. Thanks Daniel !!
They sold us a great bed at a great price. Since they don't work on commission, they seemed to care about their job and wanted to make us happy. They threw in a pillow and a discounted mattress protector