Privacy Policy

At Mark's Mattress Outlet, we are committed to respecting and protecting your privacy. This policy outlines how we collect, use, and safeguard the information you provide to us. By interacting with our services, you agree to the practices described in this privacy policy.

1. Information We Collect

We may collect personal information from you when you interact with us, including, but not limited to, contact details such as your name, phone number, and email address. We may also collect certain information automatically when you visit our website, such as browser data and usage patterns.

2. How We Use Your Information

We use the information you provide to:
Improve your experience with our products and services.
Communicate with you about promotions, offers, or updates.
Fulfill any requests or orders you make with us.
Send you marketing messages, including via SMS, when you opt-in.

3. SMS Messaging and Compliance

As part of our marketing efforts, we may send SMS messages to customers who have opted in. Mark's Mattress Outlet complies with The Campaign Registry (TCR) requirements, including:
Opt-in Consent: We require explicit consent from customers before sending SMS marketing communications.
Message Transparency: All SMS messages will clearly identify Mark's Mattress Outlet as the sender and include details about the purpose of the communication.
Opt-out Mechanism: You may opt out of receiving SMS messages at any time by replying “STOP” to any message.
Data Protection: We ensure that your personal information is securely stored and only used for purposes outlined in this policy. Your phone number and personal information obtained for SMS purposes will NOT be shared.

4. Sharing Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Protection

We take steps to protect your personal information from unauthorized access and use. However, no security measures are completely foolproof, so we encourage you to take precautions when sharing sensitive information.

6. Your Choices

You can opt out of receiving marketing communications at any time or request updates to your personal information by contacting us directly. We respect your choices and will act accordingly.

7. Changes to This Policy

This privacy policy may be updated occasionally to reflect any changes in how we handle your information. Updates will be posted on this page.

Terms and Conditions

By purchasing products or using services from Mark’s Mattress Outlet (“we,” “us,” or “our”), you agree to the following Terms & Conditions:

Pricing & Availability: All prices, promotions, and product availability are subject to change without notice. We strive to ensure our product descriptions and images are accurate, but we reserve the right to correct any errors and to modify or cancel orders accordingly.

Purchases & Returns: All sales are subject to our return, exchange, and cancellation policies, which may differ based on the product. If a product includes a manufacturer’s warranty, it will be subject to the manufacturer’s terms.

Marketing Text Messages & Emails: By providing your phone number or email address, you consent to receive promotional offers, updates, and other marketing communications from Mark’s Mattress Outlet.

Message & Data Rates: Standard message and data rates may apply for text messages. Message frequency may vary.

Opt-Out: You can unsubscribe or opt out at any time by replying “STOP” to text messages or by clicking the “unsubscribe” link at the bottom of marketing emails. For additional help, reply “HELP” to any text or email kenna@marksmattress.com. Carriers are not liable for delayed or undelivered messages.

Liability: We are not liable for damages or losses resulting from delays, delivery issues, or product defects beyond what is covered by applicable warranty or consumer-protection laws.

Privacy: Any personal information collected through our website, in-store, or via marketing channels is handled according to our Privacy Policy. By engaging with us, you acknowledge and agree to these practices.

Contact: For additional information or customer support, please email kenna@marksmattress.com

By using Mark’s Mattress Outlet’s services, you agree that you have read, understood, and accept these Terms & Conditions.